Shipping policy
We deliver countrywide and internationally through our trusted delivery partners.
Nairobi Deliveries
Orders within Nairobi placed before 6.45pm qualify for same-day delivery. If we are unable to do same day delivery depending on order time, payment confirmation, location, and rider availability, we will let you know the next available delivery timelines.
Orders placed after 6.45 pm will be delivered the next working day.
All orders placed on Sunday, will be delivered on Monday.
Deliveries Outside Nairobi
Orders outside Nairobi are sent through courier services and may take 1-6 working days depending on location and courier timelines.
We will dispatch parcels the same day for orders out of Nairobi placed before 6PM.
We also facilitate deliveries via pick up mtaani.
International Deliveries
International orders are shipped through available courier partners. Delivery timelines vary depending on destination, customs processing, and courier schedules.
Delivery Charges
Delivery fees depend on your location, package size, delivery method, and courier rates. The applicable delivery fee will be shared or displayed before checkout is completed.
Order Processing
Orders are processed after payment confirmation.
During sales, holidays, restocks, or high-volume periods, dispatch and delivery may take longer than usual.
Incorrect Delivery Details
Please ensure your name, phone number, delivery address, and location details are correct.
NT Beauty will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Missed Deliveries
If a customer is unreachable or unavailable at the agreed delivery time, redelivery may attract an additional delivery fee.
Damaged or Missing Items
Please check your order once received. Any damaged, wrong, or missing item should be reported within 24 hours.